FAQs
Shipping
How long does delivery take? We ship across the EU and delivery typically takes 14–20 business days. Once your order is dispatched, you'll receive a tracking number so you can follow your package every step of the way.
Do you ship to my country? We ship to all European Union countries. If you're unsure whether we deliver to your location, feel free to reach out before ordering.
How much does shipping cost? Shipping costs are calculated at checkout based on your location and order size.
Returns & Refunds
Can I return my order? Yes. You have 14 days from the date of delivery to return your item. The product must be unused and in its original packaging.
How do I start a return? Simply email us at info@mavgus.com with your order number and reason for return. We'll guide you through the process.
When will I receive my refund? Once we receive and inspect the returned item, your refund will be processed within 7 business days to your original payment method.
Orders & Products
Can I cancel or change my order? We process orders quickly, but if you need to make a change, contact us as soon as possible at info@mavgus.com and we'll do our best to help.
My item arrived damaged. What do I do? We're sorry to hear that! Email us within 48 hours of delivery with a photo of the damaged item and we'll sort it out for you right away.
Contact
How can I reach you? You can contact us anytime at info@mavgus.com. We aim to respond within 24–48 hours on business days.