Refund policy
Last updated: April 24, 2026
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return, in accordance with EU consumer protection laws.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, unused except for necessary inspection, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact us at info@mavgus.com. Once your request is approved, we will provide you with the return address and detailed instructions.
Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon arrival. If the item is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and resolve it.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
Sale items and gift cards are non-refundable.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and place a new order once your return is accepted.
EU Right of Withdrawal
If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days without providing any reason.
Refunds
We will notify you once we have received and inspected your return. If your refund is approved, it will be processed to your original payment method within 14 days.
Please note that it may take additional time for your bank or credit card provider to process the refund.
Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.